This workshop with Andrew Sanderbeck (who has presented at MLA in the past) was excellent. He is very engaging. He knows libraries. He knows leadership and management and how to play well with others.
3 things I learned
1. Celebrate successes -- if your organization does something good - celebrate it. Dessert is stressed spelled backwards after all...
2. Improve communication -- even when information isn't available (and I thought this was key) be as timely as possible in delivering info and say you don't know when you don't know the answer. Create a sense of trust when it comes to communication. Make it friendly and efficient -- which means fewer emails and more conversations. Andrew's email rule is that if it is more than 2 paragraphs, it isn't appropriate for an email.
3. Talk with staff about issues regarding scheduling and work rules -- everyone needs to have clear expectations -- make those clear and work together on how to 'make it happen'
1 thing I squared away
I've known this, but Andrew make it a quick sound bite -- Get your mind off the problem and onto the solution.
My aha moment or something I need to work on/research
Stress points are the places that we are stuck. This applies to individuals and organizations. Where is the organization stuck? Where am I stuck? A good question to ask when we are stressed by change is, "How will this change benefit you?"
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